FAQs

Welcome to our FAQ section! Here, you’ll find answers to common customer questions to help you quickly find the information you need. If you don’t see what you’re looking for, feel free to reach out to us. Our team is always here to assist and ensure you have a great experience with us!

1. Where are you located, and do you offer shipping Australia-wide?

We are located in Melbourne and are currently building our second warehouse in Queensland. All products are currently shipped from our Melbourne warehouse. We offer Australia-wide delivery with the following shipping times: East Coast deliveries typically arrive within 1-3 business days, while deliveries to Western Australia generally take 3-6 business days. For remote areas, our sales team will contact you to confirm if additional freight charges apply.

2. Are all of your products in stock? How do I purchase them?

Most of our products are in stock in Melbourne, Australia and available for immediate purchase. Once you place an order, we’ll process and dispatch it within 1-2 business day. For products that are on backorder or pre-order, we will clearly indicate this on the website. If you have any questions or need assistance, feel free to reach out to us via email, phone, or through our online chat.

3. Do you offer a pick-up service?

Yes, we offer a pick-up service! Once your order is confirmed, you will receive a booking confirmation via email. Please make sure to bring the Pick-Up Ticket (not the order confirmation) for warehouse verification. The pick-up arrangement may take up to 1 business day after confirmation.

4. Do you offer wheel sizes other than the ones listed?

Yes, the sizes shown on our page are our regular standing stock sizes, we also offer custom wheel service from 17" to 24". You can contact us to get a production time and quote for customized products.

5. Do you offer a service for wheels and tyres?

Sorry we don't do tyres for now, At this time, we specialize in wheels as it’s where we can provide unmatched value. While tyres are widely available and follow standardized specifications, we’re more than happy to recommend trusted local tyre shops in your area. Simply share your postcode, and we’ll assist you with great options nearby!

6. Do you ship overseas? For example, New Zealand

Yes, we can provide you with an international shipping quote based on your address and zip code.

GET IN TOUCH WITH US

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Address
Sunshine North VIC 3020, Australia
Business hours

Mon 9:00-16:00

Tue 9:00-16:00

Wed 9:00-16:00

Thu 9:00-16:00

Fri 9:00-16:00